Tracking order

How to Track Your Order

At PerritoPlay, we understand how exciting it is to receive your pet supplies. Here's how you can track your order:

  1. Order Confirmation: Once your order is placed, you'll receive an email confirmation containing your order details and estimated delivery date.
  2. Processing: Our team will prepare your items for shipment within 1-2 business days.
  3. Shipping Notification: When your order ships, we'll send you another email with your tracking number and carrier information.
  4. Tracking Your Package: Use the provided tracking number to monitor your package's journey.
  5. Delivery: Your package will arrive at your specified delivery address.

Tracking Your Package

You can track your shipment directly through the carrier's website or use these universal tracking services:

17Track

A reliable global package tracking platform that supports multiple carriers worldwide.

How to use:

  1. Visit 17Track website
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package status

Frequently Asked Questions

How long does it take for my tracking information to update?

Tracking information typically updates within 24 hours after shipment. If you don't see updates after 48 hours, please contact our customer service.

What should I do if my tracking shows delivered but I haven't received my package?

First, check around your property and with neighbors. If still not found, contact the shipping carrier directly, then reach out to our support team if needed.

Can I change the delivery address after my order has shipped?

Address changes after shipment are at the carrier's discretion. Please contact them directly using your tracking number.

Need Help?

If you have any questions about your order status or need assistance with tracking, our customer service team is happy to help. Contact us at [email protected] or through our Contact Page.