Shipping Information

At PerritoPlay, we understand how important it is to receive your pet supplies quickly and safely. Our shipping policy is designed to ensure a smooth delivery experience for you and your furry friends.

Shipping Options & Delivery Times

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days (available for most items)
• Same-Day Delivery: Available in select metropolitan areas (order by 12 PM local time)

Shipping Rates

We offer competitive shipping rates based on your order value and destination:

• Orders over $50: Free standard shipping
• Orders under $50: $4.99 standard shipping fee
• Express shipping: $9.99 flat rate

Processing Time

Most orders are processed and shipped within 1 business day. During peak seasons or promotions, processing may take 2-3 business days.

International Shipping

We currently ship to over 30 countries worldwide. International orders typically take 7-14 business days for delivery, depending on customs clearance. Additional taxes and duties may apply.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package directly through our website or the carrier's tracking system.

Shipping Restrictions

Some items may have special shipping requirements due to size, weight, or perishability. These restrictions will be clearly noted on the product page.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional fees may apply) or issue a refund minus original shipping costs.

Contact Us

For any shipping-related questions, please contact our Customer Care team at [email protected] or call +1 (800) PET-LOVE.