Faq
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. For international orders, delivery times vary between 7-14 business days depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Additional customs fees or taxes may apply depending on your country's import regulations.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email that you can use to monitor your package's journey.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase for unopened and unused items. Please contact our customer service to initiate a return.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive your returned items. It may take additional time for the refund to appear in your account depending on your payment method.
Product Information
Are your products safe for all pets?
All our products meet strict safety standards. However, we recommend checking product descriptions for specific size recommendations and consulting with your veterinarian if your pet has special needs.
Do you carry organic/natural pet products?
Yes! We have a dedicated section for organic and natural pet supplies. Look for the "Natural Selection" category in our menu.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions and never store your full payment details on our servers.
Customer Service
How can I contact customer service?
Our customer service team is available 24/7 via email at [email protected] or through our live chat feature during business hours (9AM-6PM EST).
Do you have a loyalty program?
Yes! Our Paws Rewards program gives you points for every purchase that can be redeemed for discounts on future orders. Sign up is free at checkout.